EU-wide requirements for accessibility of consumer-facing products and services (e-commerce, banking, telecoms, transport info/ticketing, e-books, media, and more).
Who must comply?
- Manufacturers, importers, service providers operating in the EU single market
Key requirements
Covered areas
Web & apps, devices/interfaces, documentation, customer support.
Standards
Refers to EN 301 549 and WCAG 2.1 where relevant.
Evidence
Maintain technical documentation & declarations of conformity.
How to comply
- Identify applicable EAA categories
- Audit against EN 301 549/WCAG
- Provide declarations, user info, and support in accessible formats
